Patients & Visitors
Kossuth Regional Health Center is pleased to be your home for health care. We strive to offer you the best personalized care possible.
This section provides you with the information you need about our hospital, whether you are planning to visit a patient, checking our available health services or simply looking for more information about KRHC. For more details about the services we provide, please visit our Services section.
Need to see the information on this website in language other than English?
At the bottom of the web page on the left side, there is an option to switch to the language of your choice. Interpretation services are available through Kossuth Regional Health Center’s language line when you call for an appointment or come in for care.
¿Necesita ver la información de este sitio web en otro idioma que no sea inglés?
En la parte inferior de la página web en el lado izquierdo, hay una opción para cambiar al idioma de su elección. Los servicios de interpretación están disponibles a través de la línea de idiomas de Kossuth Regional Health Center cuando llama para una cita o acude para recibir atención.
Patient Information
At Kossuth Regional Health Center we appreciate the trust you have placed in our providers, staff and organization by choosing us for your health care needs. We are committed to providing you with the best, personalized care possible.
At Kossuth Regional Health Center you can expect that your caregivers:
- Treat you with respect, courtesy, and compassion
- Listen carefully to your needs
- Provide clear explanations about your care and medications
- Effectively control any pain you might have
- Provide a clean, comfortable, and quiet environment
- Provide your care in a safe, timely manner
Thank you again for choosing Kossuth Regional Health Center as your home for health care.
Non-Discrimination Policy
Discrimination is Against the Law (Section 1557 Non-Discrimination)
Kossuth Regional Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kossuth Regional Health Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Read the full policy here.
Kossuth Regional Health Center
Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters via Language Line services
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters via Language Line services
- Information written in other languages.
If you need these services, contact Stephanie Colvin, CNO—515-295-4607.
If you believe that Kossuth Regional Health Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Stephanie Colvin, CNO
1515 S. Phillips
Algona, IA 50511
(515) 295-2451 | Fax: 515-295-4407
stephanie.colvin@mercyhealth.com
You can file a grievance via telephone, mail, or email/website. If you need help filing a grievance, our local administration is available to help you. Please contact Administration and they will direct you.
You can file a grievance in person or by mail, fax, or email. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW Room 509F, HHH Building , Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at this link.
Patient Rights & Responsibilities
Kossuth Regional Health Center recognizes the following patient rights and responsibilities:
- All patients have the right to be treated with kind and considerate care at all times.
- Patients can expect reasonable safety at Kossuth Regional Health Center, and to be free of physical, verbal, sexual or mental abuse.
- Patients have rights concerning the use of individually identifiable health information, according to a federal law named the “Health Insurance Portability and Accountability Act” (HIPAA). View our Privacy Practices in full.
- Patients have the right to request exclusion from the hospital directory. Patients who are included on the directory will be able to receive deliveries of cards and flowers sent to that patient. The patient’s name will appear on a list for clergy members of his or her faith (if applicable).
- All patients have the right to be informed of alternative treatments and to choose among the alternatives, including the right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of their actions. All patients are responsible for their own actions if they refuse treatment or do not follow the doctor’s recommendations.
- All patients have the right to every consideration of privacy concerning their medical care program. Patients are responsible for being considerate of the privacy of other patients. Telephones, televisions, radios and lights should be used in a manner agreeable to others.
- All patients have the right to continuity of care, transfer, and consultation with other medical specialties.
- All patients have the right to examine and receive an explanation of their bill, regardless of the source of payment. Patients have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.
- All patients have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
- All patients have a right to receive an explanation of their treatment program and to ask for further clarification if the course of treatment is not understood.
- Patients have the responsibility to cooperate in their treatment program.
Additional patient rights and responsibilities are available in the Guest Services folder in the inpatient rooms of Kossuth Regional Health Center.
Well Child Information Sheets
A printed information sheet for the appropriate age will be provided at your child’s well child visit. Information sheets can also be accessed here:
For Athletes
Every year each student (grades 7-12) shall present to the student’s superintendent a certificate signed by a licensed provider to the effect that the student has been examined and may safely engage in athletic competition.
Minor Consent Form
The purpose of this form is to obtain guidance from the patient’s parent or legal guardian, to treat a child if he or she requires routine or non-acute medical care while you are unable to attend the appointment or be reached by phone.
Advance Directives
If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. If you want to control decisions about your health care, even if you are unable to make or express them yourself, you will need an Advance Directive. An Advance Directive is a set of instructions you give about the health care you want in the event you lose the ability to make decisions for yourself.
There are three kinds of Advance Directives:
- Living Will
- Health Care Power of Attorney
- Advance Instructions for Mental Health Treatment.
You can obtain these forms from the Admissions Department.
Other Amenities
Pastoral Care
Pastors of all denominations are welcome to visit patients at any time. Hospice of the Heartland also offers a hospice chaplain for those who would like a visit.
Kossuth Regional Health Center offers a chapel for use by patients, guests and staff. The chapel is located on the first floor of the hospital, down the hall from the elevator.
Meals
We are pleased to offer room service dining to our patients. All patients are invited to order their breakfast, lunch, and dinner from KRHC’s room service menu. If you are on a restricted diet or have questions regarding the menu, the dietary staff will be glad to assist you with your order.
Tobacco-Free Campus
Kossuth Regional Health Center is a tobacco free campus. This policy applies to all staff, patients and visitors and includes cigarettes, chewing tobacco and all other forms of tobacco. All tobacco products are prohibited within the KRHC facility, outside of the facility, in the parking lots, within personal vehicles parked on KRHC grounds or in KRHC vehicles.
Language Line
Clear communication is important, especially when making health care decisions. If interpretation sevices are needed, patients may request the LanguageLine. This program offers online translation services in a variety of languages.
LanguageLine is available to all departments of Kossuth Regional Health Center – just ask any staff member to get started during your visit or when calling in for an appointment.
